Contact
One email address handles everything. There is no telephone line, contact form, chat service or postal address.
When messages are read
Messages are read on weekdays. Most receive an answer within two business days. Messages sent at a weekend or on a Brazilian public holiday are picked up on the next working day. Replies are sent from the same address, so a message that does not appear may be worth looking for in a spam or promotions folder.
What to include
- The email address used at the time of purchase, if the message concerns a purchase.
- The approximate date of the purchase.
- The name shown on the transaction, if it differs from the account name.
- For a correction, the page address and the passage in question.
Payment card numbers, bank details, identity documents and passwords should never be sent by email. No message from New Contingent will ever request them.
Common requests
- Access to purchased material
Access details are sent to the email address given at purchase. If they have not arrived, a message quoting that address will reach a reply.
- Refunds
Requests are made by email within the 30-day period described on the refund page.
- Data requests
Requests for access, correction, portability or deletion of personal data are handled by email. The rights available and the time limits that apply are set out on the privacy page.
- Press and research enquiries
Questions about how a particular piece of research was summarised are welcome and are answered at the same address.
Corrections
Reports of factual error are welcome. A message identifying the page and the passage is enough to begin. Confirmed corrections are published on the corrections page.
What is not handled here
- Individual advice of any kind, including financial, legal, employment and medical.
- Consultations, coaching sessions and assessments, whether paid or unpaid.
- Emergencies. Local emergency services should be contacted directly.
- Requests to publish promotional or sponsored material.